Category: Knowledge Management

A nebulous and somewhat nefarious term but no one’s come up with a better one yet.

Where are the “internal blog initiatives” case studies?

Yesterday was my first day at the KMWorld and Intranets 2005 Conference. I spent most of the day in the Collaboration track which, on this day, was focused heavily on blogs and wikis.

There were a couple of good nuggets in the presentations but I guess I was disappointed in the track overall. Or maybe what I was really disappointed in was the apparent lack of progress corporations have made incorporating internal blogs into overall Knowledge Management initiatives.

It is unfair of me to generalize that because there were no case studies from real corporations Corporate America must not be doing enough to leverage technologies like blogs, wikis, and RSS as a meaningful component of their KM program. And, there were a couple of examples given of companies, like IBM, that are doing this. But this is the KM World conference, is it not? If companies had compelling stories to tell around internal blogging initiatives where would they be presented if not here?

My company is a small services firm so our experience may not be transferrable to companies the size of our typical client. But, for what it is worth, here is an old post I wrote on why I think our internal blog initiative failed. At some point, I hope to correct these mistakes and take another run at it. Maybe by then many others will have shared their stories.

Stop by at KMWorld

I’ll be at the KMWorld & Intranets conference this week in San Jose. I’m speaking on Thursday on the Southwest Airlines Intranet migration to an Enterprise Portal (Session D302, 11:30 a.m. – 12:15 p.m.).

My colleague, Patrick Dawson, will be speaking on Wednesday. His talk is on making usability a priority in document management applications (Session E201, 10:30 a.m. – 11:15 a.m.).

Drop by and say hello if you are in the neighborhood.

Timely reference to personal knowledge management tools

What a coincidence. Tom and I were just discussing his (never-ending) search for a better approach to personal knowledge management. We specifically talked about Personal Brain, which is a tool he tried a while back and abandoned, just like McGee
. Maybe one of the two tools McGee mentions in this post will get him closer to pKM nirvanna. (Neither are open source).

Tom has had some recent success with TiddlyWikki, which is a “reusable non-linear personal web notebook” that runs locally and requires no server.

How to create a know-it-all company. Lauren Gibbons Paul has written an article on knowledge sharing in the corporate world. To quote: Even in the best of times, it’s a battle to convince employees to participate in knowledge management programs. But in tough times, the tendency… [Column Two]

“Very simply, the effort of sharing knowledge has to be less than the value of participating.”

Entopia Introduces Enterprise Social Networks Analysis for K-Bus. Entopia, Inc. unveiled Entopia Enterprise Social Networks Analysis, a diagnostic tool that enables managers to optimize information flow. By combining Entopia’s dynamic expertise location with its visualization techniques, Entopia’s latest application identifies the social networks within the enterprise related to a specific topic. These “people maps” illustrate the subject matter experts, information bottlenecks and disconnected communities with an enterprise.[Gilbane Report News]

Corporate memory – the hard way. Denham Grey has written a blog entry on the knowledge management dream of capturing corporate memory. To quote: One of the central themes of KM is the design, building and maintenance of an effective ‘corporate memory’, a repository, a dare… [Column Two]

“We did not design for dialog, we built a vault to secure objects, when we badly needed a place to support relationships. We indexed, clustered and classified the content, when we really needed to point to people, we imposed order, when we should have co-designed, permitted emergence and shared the meaning, we had workflow and access rights, when we needed empathy, support, evangelism and interaction.”