Category: Content Management

Enterprise Content Management (ECM), Web Content Management (WCM), Document Management (DM). Whatever you call it this category covers market happenings and lessons learned.

ECM? Actually, they mostly want WCM

Tony Byrne reports on the results of a recent poll on content management, conducted by AIIM at their recent seminar series. Some interesting results:

The ECM industry’s major trade association (and all-around cheerleader), AIIM, recently polled 333 end-user attendees at its CMS seminar series. AIIM uncovered a lot of interesting data. Not surprisingly, Records Management remains paramount in the face of serious compliance challenges. But for those technology buyers seeking foremost to achieve cost savings and greater customer value, web content management rises nearly to the top of their wishlists.

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Momentum coverage

Today was a full day. They started with another general session. They brought out a guy who was supposedly a content management expert. As he flipped through his presentation, it started to become apparent that we had been tricked. He finally ‘fessed up to being a professional comedian. His satire on the evils of PowerPoint was the funniest thing I’ve seen in a long time. We riffed on some of the Documentum terminology for a while to keep it relevant and then closed with some funny stuff on marriage. Don McMillan’s web site is http://www.technicallyfunny.com.

I hit sessions on the Documentum API (DAPI), Business Objects Framework, Content Management for Portals, Documentum and Plumtree, Complying with Sar-Box, and Delta Airlines. (Notes to follow).

Tonight, the party was at Mardis Gras World which is where they build a lot of the floats for the parades each year. They had good music and good food but it was pretty tame. Until the parade started. We had told one of the people in our group that she should get her picture taken with Dave DeWalt (CEO, Documentum) and Joseph Tucci (CEO, EMC). They were busy getting dressed for the parade but happily obliged. Then, they offered us spots on the floats. We suited up in costumes and then it was go-time.

Mandy got to be the Queen of the parade. She rode with Dave and Joe. I rode in a different float with a couple of the other guys. The parade proceeded through the warehouse as we hurled cups, beads, and doubloons to the crowd. I think I inadvertently beaned a few inattentive party-goers but no permanent damage was done. (Pics coming soon).

We finished off the night at Cafe du Monde for some beignets. Good stuff all around.

There’s a good conference going on down here in New Orleans. Documentum’s Momentum 2003 is a hopping place. I’ve never been to a conference where the vendor’s senior leadership is so accessible. Sunday night, Dave DeWalt, CEO and President of Documentum stopped by where a group of us were chatting and welcomed us to the conference, answered a few questions, and generally just made us feel part of the family. Very cool.

Sunday night we stayed out a little too late. 3 or 4 hours of sleep and a hangover is no way to start a conference! The opening keynote was set up in a theatre-in-the-round setting. I liked it but the the seats were old wooden bleachers. What I really needed was a soft bed and a cold wash cloth.

The keynote covered some impressive stats for the past year:

  • Documentum has now proven out a 1 billion object repository
  • Added 1145 net new customers and 123 net new partners
  • 8 consecutive quarters of revenue growth, 2 acquisitions (TruArc and eRoom), 21 new products

They closed the opening session with a couple of customer presentations. One was USAA which it sounds like has a fairly large implementation.

I hit sessions on Dynamic Taxonomies, Publishing to Portals, and a Home Depot case study. (Notes to follow soon).

Monday night I skipped the festivities and had dinner with my grandparents. We ate at Bon Ton which is a cool little cajun place owned and operated by one of my grandfather’s former dentistry students. It was delicious.

SHOULD YOU CENTRALIZE OR DECENTRALIZE YOUR WEB PUBLISHING?. [A style guide] should cover style and tone, usage, glossary and references. Too many organizations create style guides and then never adhere to them. This is counter-productive.[cms~wire]

Yes. I’ve seen some style guides that focus heavily (or even exclusively) on the graphics and design details when written communication tips is probably the area where distributed web authors could really use the greatest boost.

EMC Buys Documentum. Execs at storage vendor EMC had been hinting for some time that the company was going to become a software player. Well, they accomplished it in one fell swoop by buying Documentu… [CMSWatch Trends and Features]

I was surprised at this acquisition. I’m hoping ECM will sink some cash into Documentum’s QA and support areas which are probably universally underserved among software vendors.